Frequently Asked Questions
Find answers about listings, payments, edits, and how our directory works.
Listings
How do I list a school?
Register as a school owner, then submit your school for review from your dashboard.
How long does approval take?
Most submissions are reviewed within 1–2 business days.
Can I list multiple campuses?
Yes. You can add multiple school branches once your main school is approved.
Payments & Plans
What payment methods do you accept?
We accept M-Pesa Paybill (NCBA). Use your invoice number as the account number and submit your confirmation for verification.
What happens when a paid plan expires?
Your listing reverts to the Basic plan unless renewed.
Do you offer refunds?
Subscription payments are generally non-refundable. See Terms & Conditions for details.
Edits & Updates
How do I edit my school information?
Log in, go to your school dashboard, and use the edit option to update your listing.
Can parents suggest edits?
Parents can contact us with corrections and we will verify before updating.
How do I claim a school that already exists?
Use the “Claim School” flow in the school owner dashboard and submit proof of ownership.
Still have questions? Visit our Contact Us page.